Returns & Refunds
At esicelllular.com, we want to make sure you’re completely satisfied with our products. We’ll gladly accept returns providing that goods are returned in their original packaging, in saleable condition within 30 days from the date of sale. We cannot accept returns where the item has been opened or used unless it is damaged or defective. ESI Cellular provides free return shipping if we have shipped you an incorrect, damaged or defective item. Otherwise, a return shipping fee will apply (in addition a refund of only the product price not including the initial shipping charge will be credited). Your refund or credit will be issued within 30 days of your return being received. For any ESI Cellular product that is damaged or defective, please have the following information handy:
- Your Order Number
- The Damaged or Defective Item
- Your preference for Refund or Replacement
Contact us at firstname.lastname@example.org and please include “RETURN” and the order number in the subject line.